Professional. Competent. Congenial.
One of these things is not like the others. I was engaging with another blog on the topic of professionalism. I’ve been in hospital recently, and it made me think
Tag: customer experience
Customer. Experience.
In a perfect world, every company would have a Chief Experience Officer. A CXO is chiefly accountable for the experience customers have interacting with a company. This should be obvious.
Frictionless.
In this segment, I talk about friction. More to the point, the lack of friction. Frictionless. Because that’s the promise of digital. This segment may be more wonky than some
Defining Enterprise Business Architecture
In the beginning In the beginning, there was enterprise business architecture. No. That’s not quite right. A new business is not likely to have a formal business architecture defined, let