Digital Transformation: Big D, little d
Epiphany: Consultancies and technology groups are the biggest culprits in trying to dumb down the concept of Digital Transformation. I couldn’t quite put my finger on the reason why, until
Tag: friction
Customer. Experience.
In a perfect world, every company would have a Chief Experience Officer. A CXO is chiefly accountable for the experience customers have interacting with a company. This should be obvious.
Frictionless.
In this segment, I talk about friction. More to the point, the lack of friction. Frictionless. Because that’s the promise of digital. This segment may be more wonky than some